Welcome to the Hotel Royal Plaza

We are ready to welcome you back to the hotel and want to reassure we have new measures in place so that you can enjoy your stay, safe in the knowledge that we have taken all the steps to meet the highest standards of hygiene.

GENERAL

• Every member of staff has received training on preventing the spread of Covid-19 and has the requisite protective equipment. All hotel employees have their temperature taken every day, and we are implementing contact tracing
• We have established a Covid-19 committee that follows official guidance on the spread of the disease and will implement measures accordingly
• The hotel has been thoroughly disinfected by a certified cleaning company
• We are following official guidelines regarding social distancing in common areas such as the lobby, restaurants, terrace, lift, etc.
• Busy areas will be cleaned frequently, and we have put in signs to avoid overcrowding
• Hand sanitiser is available throughout the hotel for guests to use
• Third parties are not allowed into the hotel without a prior appointment
• The air flow will be constantly refreshed and running at 23º -26ºC

ROOMS

The Hotel Royal Plaza takes cleanliness and hygiene very seriously, and has been ISO9001 and ISO14001-certified for years. We have implemented a series of new measures designed to reassure our guests that we continue to invest in this area

• All rooms will be deep-cleaned after guests leave and in order to give the housekeepers enough time to do so thoroughly, check-in time will now be 4pm. Departure time remains noon.
• Linens are washed in disinfectant at 60º, and kept separate from other rooms
• Our housekeeping team wear the appropriate PPE, which is also changed after cleaning each room
• All cleaning is carried out according to the latest government guidelines, including high-touch items such as the hairdryer and remote control

RECEPTION

• There is a one-way system in place to manage the flow of guests entering and leaving the hotel, and guests will be asked to follow the latest social distancing guidelines
• Reception has been divided into different areas for checking in and checking out, and a separate area for enquiries, to avoid overcrowding
• Hand sanitiser is available, and all items in reception are cleaned regularly throughout the day
• Guests will be encouraged to follow the latest government guidelines
• Menus for room service and breakfast can now be found on our website, along the latest measures in place to safeguard our guests. www.royalplaza.es/covid

FOOD AND BEVERAGE

• We have introduced a designated area to receive all goods and all suppliers are expected to follow our strict hygiene protocols to ensure food safety
• The restaurant is frequently disinfected by our staff
• All linens are washed and disinfected at a temperature of +80°C
• In the restaurant, a waiter will escort you to your table, which won’t be laid until you sit down, so you can be assured everything is clean
• The waiters wear gloves and masks which are disinfected after serving each table
• All food and beverages are served by our waiters on an individual basis
• Breakfast will be a la carte, rather than buffet

TERRACE / SWIMMING POOL / GYM

• In order to ensure social distancing a booking system has been introduced for the gym so that only one client can use it at a time. After each session, our staff will clean and disinfect the equipment ready for the next guest. Please contact reception for further details
• The sun beds will be placed 1.5m apart on the sunroof to ensure social distancing. Each sun bed will be cleaned and disinfected after use
• We kindly ask clients to use the pool responsibly. In the event that it is not possible to maintain the required social distance, we ask that you wait until you are able to do so before swimming
• All our high touch point areas including handrails, door handles and staircases are disinfected frequently

MAINTENANCE STAFF

• All our staff are equipped with PPE
• Any repairs are carried out without the guest being present
• All tools used by our staff will be appropriately disinfected